Refund Policy

AMG Cyclery Return Policy July 2025

Our return policy as of July 2025. The policy is subject to change at any point without notice.

At AMG Cyclery, we want you to love your purchase. If you're not completely satisfied, you may

return your item(s) within 30 days of the original purchase date, subject to the conditions below.

Eligibility

To be eligible for a return:

• Item(s) must be unused, uninstalled, and in new condition

• Item(s) must include original undamaged retail packaging, tags, manuals, and accessories

• Proof of purchase is required (receipt or order number)

Non-Returnable Items

The following items are not eligible for return:

• Used, installed, or otherwise ineligible items

• Bicycles that have been ridden

• Sale or clearance items

• Gift cards

• Shipping cost

Items returned that do meet our eligibility conditions above are subject to up to a 100%

restocking fee. Upon receipt of item, if our team deems the condition of the item to not be new,

we will follow up accordingly. If your return is denied, you are responsible for shipping costs to

have the item returned to you.

Return Process

To initiate a return, please email us at alex@amgcyclery.com with your order number and

reason for the return. Once your return is authorized, you’ll receive instructions on where to send

your item(s).

Buyers are responsible for all return shipping costs. AMG Cyclery does not provide return

shipping labels. We recommend using a trackable shipping method, as we are not responsible for

lost or damaged return shipments.

All returned items are subject to inspection by AMG Cyclery. Refunds will only be issued for

items that meet all return criteria. We reserve the right to deny returns or issue partial refunds

based on the item’s condition upon receipt.

1If a returned item is deemed ineligible for refund and the customer does not pay return shipping

within 14 days of notification, the item will be considered abandoned and may be discarded or

donated at AMG Cyclery’s discretion.

Refunds

Once your return is received and inspected:

• Approved returns will be refunded to the original payment method or store credit within 1-3

business days following the inspection by AMG Cyclery

• Shipping costs (if applicable) are non-refundable

If your item does not qualify for a return or exchange following inspection the buyer is

responsible for the return shipping cost.

Exchanges

Exchanges follow the same process and eligibility requirements as returns.

• You may opt for a refund to your original payment method or store credit

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within seven (7) days of receipt with

photos and a description. We’ll work with you to resolve the issue promptly.

Large Items

Returns or exchanges for the following large items are subject to a 15% - 25% restocking fee,

which must be paid prior to refund approval:

• Bicycles or bicycle frames

• Car racks

• Bicycle-mounted racks

• Wheels or wheelsets

• Trainers

• Repair stands

• Forks