Refund Policy

AMG Cyclery Return Policy July 2025

Our return policy as of July 2025. The policy is subject to change at any point without notice.

At AMG Cyclery, we want you to love your purchase. If you're not completely satisfied, you may return your item(s) within 30 days of the original purchase date, subject to the conditions below.

Eligibility

To be eligible for a return:

  • Item(s) must be unused, uninstalled, and in new condition
  • Item(s) must include original undamaged retail packaging, tags, manuals, and accessories
  • Proof of purchase is required (receipt or order number)

Non-Returnable Items

The following items are not eligible for return:

  • Used, installed, or modified items
  • Bicycles that have been ridden
  • Sale or clearance items
  • Gift cards
  • Shipping cost

Items returned that do not meet our eligibility conditions above are subject to up to a 100% restocking fee. Upon receipt of item, if our team deems the condition of the item to not be new, we will follow up accordingly. If your return is denied, the buyer is responsible for shipping costs to have the item returned.

Return Process

To initiate a return, please email us at alex@amgcyclery.com with your order number and the reason for the return. Once your return is authorized, you’ll receive instructions on where to send your item(s).

Buyers are responsible for all return shipping costs. AMG Cyclery does not provide return shipping labels. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

All returned items are subject to inspection by AMG Cyclery. Refunds will only be issued for items that meet all return criteria. We reserve the right to deny returns or issue partial refunds based on the item’s condition upon receipt.

If a returned item is deemed ineligible for refund and the customer does not pay return shipping within 14 days of notification, the item will be considered abandoned and may be discarded or donated at AMG Cyclery’s discretion.

Refunds

Once your return is received and inspected:

  • Approved returns will be refunded to the original payment method or store credit within 1-3 business days following the inspection by AMG Cyclery minus a 5% - 10% restocking fee. This applies to all items with the exception of large items. See below for the exclusion list. 
  • Shipping costs (if applicable) are non-refundable. If your item does not qualify for a return or exchange following inspection the buyer is responsible for the return shipping cost

Exchanges

Exchanges follow the same process and eligibility requirements as returns.

  • You may opt for a refund to your original payment method or store credit

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within seven (7) days of receipt with photos and a description. We’ll work with you to resolve the issue promptly.

Large Items

Returns or exchanges for the following large items are subject up to a 25% restocking fee, which will be deducted from the total refunded amount. 

  • Bicycles or bicycle frames
  • Car racks
  • Bicycle-mounted racks
  • Wheels
  • Trainers
  • Repair stands
  • Suspension & Rigid Forks
  • Full face helmets
  • trailers